The general terms and conditions of sale are concluded between:
WILSON & WINONA
Lea Winona Schmuhl
Eisenacher Str. 103
10781 Berlin
E-mail: wilsonwinonavintage@gmail.com
hereinafter referred to as the seller
and
any person wishing to make a purchase via the sellers website at the address www.wilsonandwinona.com
hereinafter referred to as the customer or buyer.
§1
The present general conditions of sale aim to define the contractual relations between the seller and the customer, and the conditions applicable to any purchase made through the seller’s commercial site: www.wilsonandwinona.com , hereafter referred to as „the site“.
The customer must be at least 18 years of age and have the legal capacity or parental authorization to place an order on the site. The acquisition of a product through the site implies the full and complete acceptance by the customer of these general terms of sale. These terms and conditions shall prevail over any other general or specific terms and conditions of the customer:
The seller reserves the right to modify these general terms and conditions of sale at any time. It is, however, agreed that the conditions applicable to the customer will be those in force at the date of his/her/their order on the site.
§2
Any order for a product offered on the site expresses acceptance of the general conditions of sale.
§3
The products offered by WILSON & WINONA are those which appear on the site.
They are in vintage condition and carefully selected. The quality, sizing and materials etc. are listed in the description of the article to guarantee a rigorous representation of it. As the products offered on this site are vintage or second hand products, items may have slight imperfections due to their age. The products are described and shown with the greatest possible accuracy. Variations in color may occurs, in particular due to technical limitations of the color rendering of the technical equipment used for the photographs.
The products ordered remain the property of WILSON & WINONA until full payment has been received.
§4
The prices indicated by the seller at the time of the order are denominated in Euros including tax, according to the VAT rate in force on the day of the order. Any change in the rate will be reflected in the price of the products offered. The price invoiced to the customer is the price indicated on the order confirmation sent by e-mail by WILSON & WINONA.
WILSON & WINONA reserves the right to modify its prices at any time and without notice. The price is payable in full and in one instalment upon validation to the order. The sale becomes final after acceptance of the transaction by the secure service. Any unpaid order will result in the invoicing of a fixed fee of 30 Euros per payment incident.
§5
Payments can be carried out via PayPal, Credit Card (Master or Visa) or Klarna in full safety.
WILSON & WINONA uses Shopify’s secure payment service. The integrity of the data exchanged between the purchaser and the secure stripe platform is protected against hacking attempts. The confidential data is directly transmitted encrypted on the server, without ever passing through the services of WILSON & WINONA.
WILSON & WINONA reserves the right to cancel any order that presents a risk of fraudulent use of a bank card.
§6
The validation by the customer of his/her/their order on the site involves the acceptance of the general conditions of sale. The user will then be invited to pay the order by selected payment method. When the buyer validates the payment of the order, a summary is displayed with the transaction number which is also sent by a confirmation e-mail.
A shipping confirmation e-mail is sent to the buyer on the day of the products shipped, containing the tracking link for the package.
§7
The ordered products can be delivered to most countries of Europe, North and South America, Africa, Asia and Australia. The address must not be a post office. The shipping rate is calculated automatically and added to your order at checkout. Your order will be shipped within 5-7 days. Exceptions as well as possible delays due to e.g. stays abroad by the seller or public holidays are announced on the homepage. Delivery times are estimated and WILSON & WINONA will not take responsibility for delays caused by the courier service.
In the event of error in the wording of the recipients address, WILSON & WINONA cannot be held responsible for the impossibility of delivering the order. Any re-shipment due to erroneous delivery address or non-collection with the postal service will result in the payment of additional costs.
Delivery times are in working days and correspond to the average time of the selected courier DHL Germany or Hermes.
The products of WILSON & WINONA are in conformity with the German legislation in force. WILSON & WINONA cannot be held responsible in case of non-respect of the legislation of the country where the products are delivered. It is up to the buyer to check with the local authorities the possibilities of importing or using the products ordered.
§8
WILSON & WINONA specializes in carefully selected vintage and pre-owned clothing. Every item is individually inspected, photographed, and described as accurately as possible before being offered for sale.
Due to the nature of vintage and second-hand goods, minor signs of age, wear, or use may be present. Any significant flaws known to the seller are disclosed in the product description and/or photographs.
As part of our commitment to sustainability and conscious consumption, customers are encouraged to carefully review all descriptions, and photographs before making a purchase.
If an item arrives with a significant undisclosed defect that was not mentioned in the description or visible in the photographs, please contact us within 14 days of delivery so that we can work together to find an appropriate solution.
§9
All personal information collected within the framework of the remote sales is obligatory and necessary for the treatment and delivery of the orders e.g. for creating the invoices. This information is strictly confidential and the security protocol guarantees a total confidentiality of the transmitted information. WILSON & WINONA commits itself not to transmit or exploit any personal data of its buyers. The lack of information implies the automatic rejection of the order.
§10
All content, which includes images, written content, audio or video posted on this website is copyright of WILSON & WINONA. Unauthorized use is prohibited. If content is exploited without permission, copyright law is violated. All elements are also under intellectual and artistic property law for the whole world.
§11
WILSON & WINONA may send commercial offers to customers by mail prior acceptance. The customer has the right to oppose the sending to commercial prospecting without charge by clicking on the link „unsubscribe“ in each mail.
§12
Right of Withdrawal
If you are a consumer (i.e., a natural person placing the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you are entitled to a right of withdrawal in accordance with statutory provisions.
If, as a consumer, you exercise your right of withdrawal pursuant to Section 4.1, you shall bear the standard costs of the return shipment.
Otherwise, the provisions regarding the right of withdrawal set out in detail in the following apply:
Instructions
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform WILSON & WINONA of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an e-mail). You may also electronically fill in and submit the model withdrawal form or any other unequivocal statement via e-mail. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g., by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same methods of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
- End of instructions on the right of withdrawal
Questions regarding the terms & conditions can be sent to wilsonwinonavintage@gmail.com